Unit 7 End User victuals assignment No.1- hold up Needs Q1) Describe the distinctive usance of an ICT Support Technician. You should research and include examples of how the ICT technician would support users to butt their needs, and the variety of work ones that giving medication adopt to support end users. A regular role of an ICT Support Technician is to provide support to users of a busy net income (often within several buildings, depending on the size of the ships federation). Duties of a typic ICT Support technician would include the following: * Installation and charge of the company IT network equipment (software and hardware). * To carry out simple upgrades and repairs to company computers. * tail up with Network User Account management and creation. * advert with the safe movement of computerised equipment. * Provide support (telephone/online help desk/ animal(prenominal) helpdesk) in both software and hardware queries by the users of the company I T equipment. * by chance assisting in the training needs of users of IT equipment. * Escalation of more composite faults to the curb senior technician or manager. The following page shows a diffuse print of the online helpdesk used at rendering College. In this example, users submit their problems online and the role of the ICT Support technicians is to solve those problems. Reading College as well uses a telephone helpdesk and a bodily helpdesk at which both students and staff may approach the ICT technician on duty to ask advice concerning any problems encountered when using the IT equipment Q2) total quartet situations where an ICT support technician might assist a user. iv situations in which an ICT Support technician may assist a user are as follows: 1. A user cannot log in and is certain that the give-and-take entered is correct. It would be the role of the ICT Support... If you want to get a large essay, order i t on our website: BestEssayCheap.com
If you want to get a full essay, visit our page: cheap essay
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.